6 data challenges in usage-based services that every business must know

Published by DigitalRoute

Usage-based services allow customers to pay for only what they use and are becoming more popular for businesses to grow faster and increase revenue.

However, managing data for these types of services can be a challenge. There are six main data challenges when offering usage-based services: increasing volume of data, many data sources and types, dirty data, greater need for precision, tricky sequencing, and complex, legacy IT systems. To overcome these challenges, businesses need to ensure they have the necessary infrastructure and processes to handle the data, such as 

• real-time processing, 
• data validation and auditing
• accurate data mapping to customers and services 

Learn how businesses can effectively manage data for usage-based services and offer improved customer experiences and scalable revenue growth

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---------- 10,000+ 7,501-10,000 5,001-7,500 2,501-5,000 1,001-2,500 501-1,000 251-500 101-250 51-100 0-50

Which of these BUSINESS INITIATIVES best defines the NEEDs you have? *

---------- GROW the business through new business models and pricing, for REVENUE GROWTH GROW the business through new business models and pricing, for better CUSTOMER ENGAGEMENT GROW the business by understanding product or service usage, for a more PERSONALIZED OFFERING IMPROVE the business with accurate PARTNER SETTLEMENT and REVENUE SHARE processes IMPROVE the business by taking control of COMPLEXITY and DATA VOLUMES related to services IMPROVE the business by taking control of COMPLEXITY and DATA VOLUMES related to services PROTECT the business by ensuring accounting and billing are accurate, to ELIMINATE REVENUE LEAKAGE PROTECT the business by proactively identifying usage frequency, for satisfaction insights and to REDUCE CHURN PROTECT the business by providing all end-to-end data, for regulatory COMPLIANCE We don’t currently collect usage data

What is your timeline for implementing these scenarios? *

---------- 0-3 months 3-6 months 6-12 months 12 months +

How are you looking to manage your company’s usage data? *

---------- In-House Platform (Home-grown) My existing ERP system My existing billing system New billing system ETL tools and data lakes iPaaS or similar data integration tools Usage data management software Not looking to manage usage data. Other (please specify)

In-house, internally developed

In-house, build on public cloud services

In-house, consultant/SI built it for you

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