Effortless Service, Happier Customers

Published by NICE

This eBook reveals expert insights into how your contact center can effectively implement self-service capabilities to resolve issues quicker, leading to satisfied customers, reduced costs, and happy agents. 

In this eBook you will learn:

  • The benefits of creating a self-service strategy
  • How to seamlessly blend self-service and agent assisted options
  • Tips for nailing the transition between self-service and agent assisted

Download to discover how you can transform the customer and agent experience at your contact center! 

Download Now


Required fields*

Please agree to the conditions

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email

Related Categories Software & Applications , CRM, CRM, Email & Communication Technologies , SAN, Cloud, Analytics, Machine Learning, Artificial Intelligence (AI)